Shipping policy

Our shipping policy outlines the terms and conditions of using our shipping services and the steps we take to ensure your package arrives at its destination safely and on time.

Shipping Methods and Costs

We ship all orders through Royal Mail using Tracked 48. We also offer free shipping for orders over £39.95.

Processing Time

We aim to process and ship all orders within 1-2 business days of receiving them. Orders placed over the weekend or on public holidays will be processed the next business day.

Delivery Time

Royal Mail Tracked 48 can take up to 3 working days once dispatched by us. 

Tracking

You will receive your tracking number via email, make sure to check your junk/spam folder. You can track your package using the Royal Mail tracking service using this link https://www.royalmail.com/track-your-item

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team. We are happy to assist you.

You can cancel an order as long as it hasn't been dispatched. Please contact us at elixirscents@mail.com.