Shipping Policy

Our shipping policy outlines the terms and conditions of our shipping services and the steps we take to ensure your order arrives safely and on time.

Shipping Methods and Costs

All orders are shipped via Evri Tracked 48.

We offer free shipping on orders over £29.99.

Processing Time

We aim to process and dispatch all orders within 1–2 business days of receiving them.

Orders placed over weekends or public holidays will be processed on the next business day.

Delivery Time

Evri Tracked 48 can take up to 3 working days from the date your order is dispatched.

Please note that delivery times may occasionally be affected by circumstances outside of our control.

Tracking

Once your order has been dispatched, you will receive your tracking number by email. Please check your junk or spam folder if you cannot find the email.

You can track your order using Evri's tracking service.

Order Cancellations

You can cancel your order at any time before it has been dispatched.

To request a cancellation, please contact us at elixirscents@mail.com as soon as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team. We are always happy to assist you.